Refund and Returns Policy

BeWeightLoss Refund And Return Policy Overview

Our goods come with the following guarantees that cannot be excluded under local and international consumer law. You are entitled to a replacement or refund for a major failure, and for compensation for any other reasonable foreseeable loss or damage. Further more, you are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

Our refund and returns policy lasts 30 days from the completed delivery of your product/s. If 30 days have passed since the delivery of your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the included items in your purchase order including each items accessories.

Several types of goods are exempt from being returned:

  • Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
  • We also do not accept products that are intimate or sanitary goods.
  • hazardous materials.
  • Flammable liquids or gases.
  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items as decided by us.

Procedure To Submit Your Returns Case

To complete your return, we require a receipt or proof of purchase, your name, best contact phone number including any country or area codes, invoice number, and product name/s.
Please also send a detailed explanation and include photos and/or videos of your items in the condition that you received it to [email protected]. Please include any packaging or anything that may be relevant to support your claim. The more details you can provide us, the easier and faster this will make our investigation into resolving your claim.

Our Warranty Assessment
If your item/s are found to be faulty due to manufacturing defects, and he claim is submitted within the manufacturer’s warranty period, we will repair or replace your item. If your item cannot be repaired or replaced, we may offer you a store credit or issue a refund.
Items found to be faulty due to abuse, misuse, or mishandling will not be eligible for warranty repair or replacement.
We reserve the right to refuse the return of any item that does not comply with this procedure.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Items that have been opened with signs of use not due to our error.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Processing Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s. We will also notify you of the details to your approval or rejection of your case.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your account issuer’s policies.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items
Only regular priced items may be refunded. Sale items cannot be fully refunded. Please speak to our team at [email protected] if you still may be eligable for a partial refund

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will need to receive an approval email from the returns department with details on how and where to return your item/s to receive store credit, a refund, or replacement item/s.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item/s.

Items damaged in transit
DO NOT sign for a package if you suspect it is damaged. Signing for an item means it has been received in good order, and any damage is no longer the courier’s responsibility. If your item is damaged, you must call us (02 6282 3199) or email us ([email protected]) to notify us within 24 hours. So we can help you best, please include your name, address, items ordered and a brief description of the apparent damage. All items will be assessed by us on a case-by-case basis.

Additional Identification Requests
For certain orders, we may request that you provide additional identification to confirm payment or delivery information. We will notify you by email or phone if this is required. This helps minimise fraudulent activities or shipments to undeliverable locations, such as PO boxes, or oversized items being sent to delivery lockers with size limitations in your area.

Need help?

Contact us at [email protected] for questions related to refunds and returns.